Privacy Policy

Western values your privacy and considers guarding your privacy as of the utmost importance. The majority of our services involve the use of personal identifiable information, often email or physical addresses, for services such as transactional mail/email, direct marketing and campaigns. Western is the data processor for our direct customers, our customer remains the data controller. If you are an end customer wishing to correct or delete data or to be no longer contacted, please contact our customer directly. We will work with our customer to take needed actions.

Western collects personal or business information, which is necessary to conduct business with you, our direct customers.

Western records names and contact information for our contacts within your business to facilitate our business communications and provide the services we are contracted to deliver.

Our Western.co.nz site collects computer or network information and may use cookies to help make our web site as useful to you as possible.

Western provides various services and reporting via portal access to our direct customers. Information is stored to identify you as a customer, to provide the correct access and entitlement to services, to verify your identity to help with a forgotten password. Access to your account will be controlled by a unique username and password (unique login). UserID and password are strictly personal to the User and non-transferable. The User shall ensure that they do not divulge or disclose their user ID or password to third parties. The protection of a User's registered access is the responsibility of the User. To prevent unauthorised access, the User should choose a strong password and keep it protected from others. In the event that User becomes aware that a user ID and / or password may have been divulged, disclosed or discovered by any third party, they shall immediately notify Western. Western accept no liability for actions taken and information accessed from a User's account this is the responsibility of the registered User. Furthermore, it is the responsibility of the employing company to notify Western when an employee (who is a registered User of the site) leaves the company, to ensure we deactivate the User's account and disable their unique log in. If the employing company wishes to have an employee's account deactivated at any time for other reasons, the company has the right to request a User's account and unique login be deactivated. Please contact your Western account manager to deactivate a User.

We are subject to a number of laws requiring us to protect the security of personal information once it comes into our possession. Standard email is not secure and puts your data at risk. Western provides our customers with secure means to transfer information, contact your Account Manager for assistance.

Information access and correction

If you have any questions or concerns relating to this Privacy Policy, please contact PrivacyOfficer@wm.co.nz. We will then use all commercially reasonable efforts to promptly determine if there is a problem and take the necessary corrective action.

Feedback and concerns

Please contact PrivacyOfficer@wm.co.nz if you have any feedback or concerns about privacy. Where you express any concerns that we have interfered with your privacy, we will respond to let you know who will be handling your matter and when you can expect a further response.

Updates to Our Privacy Policy

From time to time, we may modify or update this Privacy Policy, any changes will be available here on the Western website.